SAP Application Maintenance Services (AMS)

SAP Application Management Se​rvices - Scalable, Secure & Reliable Support

Maximize ROI and ensure optimal system performance with SCSL’s expert-driven SAP Application Management Services, covering monitoring, incident resolution, and ongoing support.

Maintaining seamless functionality and peak performance of your SAP ecosystem is the key to extracting the total benefit of your SAP investment. Here at Star Computer Systems Limited’s (SCSL) SAP Application Management Services (AMS) we provide end-to-end support on a broad scale, ranging from monitoring and system stability to continuous innovation, all of which falls under strict SLA compliance. This helps your team to focus on the strategic goals while we facilitate the smooth operation of your SAP ecosystem.

We understand that the SAP enterprise resource planning (ERP) system is more than just a platform. It functions as the backbone of your business operations. Here at SCSL, we recognize the role of SAP and it’s role in uninterrupted performance that functions as a vital safeguard towards productivity that helps with navigating critical upgrades, complex migrations, or the rollout of new modules.


Our AMS serve as your safety net, ensuring stability and agility during the pivotal moments. As your trusted SAP support partner, we believe in preventing issues rather than only resolving them. Through optimization and multi tired support framework like (L1/L2/L3) each incident is addressed by experts tailored to it’s level of complexity. With us as your SAP enterprise support through proactive monitoring, you can have the freedom to innovate and expand elsewhere with minimized disruptions and relentless focus on delivering long-term ROI.

FAQs

What is SAP Application Management Services (AMS)?

SAP AMS by SCSL is a comprehensive suite of services designed to support, optimize and future-proof your SAP environment. We deliver proactive monitoring, with continuous improvements and end-to-end technical, functional maintenance across the board. Ensuring your SAP system runs reliably and securely while supporting your business’s strategic growth.

How does SCSL’s AMS support scalability and long-term performance?

We offer advisory services across a wide range of SAP solutions, including SAP S/4HANA, SAP ECC, SAP Business One, and various SAP cloud solutions. Our expertise covers different modules and functionalities within these systems. 

What is included in your preventive Maintenance Support?

SCSL’s Preventive Maintenance ensures your SAP environment stays ahead of issues through:​Proactive monitoring of system health and performance.

  • Patch and kernel updates.
  • Housekeeping tasks and database optimization.
  • Security assessments and compliance checks.
  • Continuous performance tuning.

Our preventive approach helps you avoid downtime, reduce risks, and extend the value of your SAP investment.

What is SCSL's approach to SAP Advisory engagements? 

We take a collaborative and client-centric approach. Our advisors work closely with your team to understand your unique challenges and objectives. We leverage our deep SAP knowledge and proven methodologies to deliver tailored advice and actionable recommendations.

What is incident Management, and how does your tiered support framework work?

Incident management deals with unplanned issues that effects the functionality of the system. SCSL’s tiered support model ensure the expertise is applied to each issue based on its complexity. This structure ensures fast, effective resolution with minimal impact on your operation.

How does SCSL minimize SAP system downtime?

SCSL combines proactive maintenance with expert-driven incident resolution to ensure your SAP systems remain stable and responsive. Our ongoing optimization, performance tuning, and real-time monitoring help prevent issues before they escalate, significantly reducing unplanned outages.

What areas of SAP does SCSL cover under AMS?

Our AMS offering covers the full SAP stack:

  • SAP Technical Support (including BASIS Administration)
  • SAP Functional Modules Support (FI, CO, MM, SD, etc.)
  • Custom Development & Integration Support
  • Database Management & Infrastructure Optimization
  • System Upgrades, Migrations & Module Rollouts
Does SCSL provide 24/7 SAP AMS support?

Yes. We offer 24/7 support services to ensure global coverage and real-time issue resolution. Our flexible engagement models can be customized to your business hours, critical processes, and support needs.

What industries does SCSL support with AMS?

We provide AMS solutions to a wide range of industries, including but not limited to:

  • Manufacturing
  • Retail
  • Energy & Utilities
  • Pharmaceuticals
  • Electronics
  • Auto Mobile
  • Ready Made Garment Industry
  • Public Sector
  • Transportation & Logistics

Our cross-industry expertise allows us to tailor SAP support to your business model.

How do I get started with SCSL’s SAP AMS?

Yes. We offer 24/7 support services to ensure global coverage and real-time issue resolution. Our flexible engagement models can be customized to your business hours, critical processes, and support needs.

By choosing SCSL as your SAP outsourcing partner, you benefit from consistent technical expertise and the ability to quickly adjust to shifting business requirements, without the expense and complexity of running a full-scale in-house SAP team, maximizing your ROI.

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